Refund & Cancellation Policy

Effective Date: January 24, 2026

BrightNest Property Care values your time and ours. This Refund & Cancellation Policy outlines expectations related to cancellations, rescheduling, and refunds

Cancellations & Rescheduling

Clients are encouraged to provide at least 24 hours’ notice for cancellations or rescheduling.

Cancellations made with less than 24 hours’ notice or failure to provide access to the property may result in a cancellation fee.

Refunds

Refunds are evaluated on a case-by-case basis and may be issued when:

• Services were not performed as agreed

• A scheduling or service error occurred on our part

Refunds are not guaranteed and are not provided for:

• Completed services

• Dissatisfaction based on expectations not previously communicated

• Pre-existing conditions or issues outside the agreed scope of work